Privacy Policy

Last Updated: January 17, 2026

1. Introduction

Appliance Guys, Inc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any capacity. Please read this policy carefully to understand our policies and practices regarding your personal information.

This Privacy Policy applies to all services provided by Appliance Guys, Inc, including but not limited to appliance repair, HVAC services, installation services, and any related consultation or support services. By using our services or providing us with your information, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name: Full legal name and any preferred names
• Email Address: Primary email address for communication
• Phone Number: Primary and secondary contact numbers
• Address: Service address, billing address, and any additional relevant addresses

2.2 Service-Related Information

We collect and maintain records related to the services we provide, including:

• Service history and maintenance records
• Appliance and equipment information (make, model, serial numbers)
• Service notes and diagnostic reports
• Warranty and guarantee information
• Correspondence and communication records

2.3 Payment Information

When you make a payment for our services, we collect:

• Credit card information (processed securely through third-party payment processors)
• Billing address
• Transaction history and payment records

We do not store complete credit card numbers on our servers. Payment processing is handled by secure third-party payment processors in compliance with Payment Card Industry Data Security Standards (PCI DSS).

2.4 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Geographic location (general area)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule, perform, and complete repair and installation services
• Communication: To respond to inquiries, send appointment confirmations, provide service updates, and follow up on completed work
• Payment Processing: To process payments, issue refunds, and maintain accurate financial records
• Service History: To maintain accurate records of services performed and equipment serviced
• Marketing: With your consent, to send promotional materials, special offers, and newsletters about our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Website Improvement: To analyze website usage and improve user experience

4. Information Sharing

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in operating our business:

• Payment Processors: To securely process credit card and other payment transactions
• Email Service Providers: To send appointment confirmations and, with consent, marketing communications
• Accounting and Billing Services: To manage invoicing and financial record-keeping
• Cloud Storage Providers: To securely store business and customer records

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with legal process or law enforcement requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of others
• Investigate or prevent fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice of such changes and your choices regarding your information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using secure socket layer (SSL) technology
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Physical security measures at our facilities

While we take reasonable steps to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Customer Records: Maintained for at least 7 years after the last service date for warranty and legal compliance purposes
• Financial Records: Retained for 7 years in accordance with tax and accounting regulations
• Marketing Lists: Email addresses for marketing purposes are retained until you opt out
• Website Analytics: Automatically collected data is typically retained for 26 months

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights

You have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request correction of inaccurate or incomplete information
• Deletion: You may request deletion of your personal information, subject to legal retention requirements
• Opt-Out of Marketing: You may opt out of receiving marketing communications at any time
• Data Portability: You may request your data in a portable format
• Restriction: You may request that we restrict processing of your information in certain circumstances

To exercise any of these rights, please contact us using the contact information provided in Section 13.

8. How to Delete Your Data

If you wish to request deletion of your personal information, please follow these steps:

1. Submit a written request to our Privacy Officer at support@applianceguys.biz or by mail to 1225 Nw Murray Road, Portland, OR 97229
2. Include your full name, contact information, and a clear statement requesting data deletion
3. Provide sufficient information to verify your identity (e.g., service address, last service date, or other identifying information)
4. Specify which types of information you want deleted, or request complete deletion

We will process your request within 30 days and confirm completion in writing. Please note that certain information may need to be retained for legal, tax, or warranty purposes even after a deletion request.

9. Cookies and Tracking

We use cookies and similar tracking technologies on our website to enhance user experience, analyze website traffic, and for marketing purposes. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

For detailed information about the cookies we use and how to manage them, please review our Cookie Policy.

10. Third-Party Services

Our website and services may incorporate the following third-party services:

• Payment Processors: Secure payment processing services that handle credit card and other payment transactions in compliance with PCI DSS
• Email Services: Email service providers that help us communicate with customers and manage marketing campaigns
• Analytics: Website analytics tools that help us understand how visitors use our site
• Form Services: Third-party form handling services for contact and service request submissions

These services have their own privacy policies, and we encourage you to review them. We only share information with these providers as necessary to provide their services to us.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information in accordance with applicable laws.

We do not provide services to minors without the consent and presence of a parent or legal guardian.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For significant changes, we will provide notice on our website or by email
• We encourage you to review this policy periodically

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

We will respond to your inquiry within 30 days.