Terms of Service

Last Updated: January 17, 2026

1. Acceptance of Terms

By accessing and using this website or requesting services from Appliance Guys, Inc ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our website or services. Your use of our website and services constitutes your acceptance of these Terms and any modifications thereto.

2. Description of Service

Appliance Guys, Inc provides professional appliance and HVAC repair, maintenance, and installation services for residential and commercial customers in the Portland, Oregon metropolitan area. Our services include, but are not limited to:

  • Refrigerator repair and maintenance
  • Washer and dryer repair
  • Dishwasher repair and installation
  • Stove, oven, and range repair
  • Garbage disposal repair and installation
  • Furnace repair and maintenance
  • Air conditioning repair and service
  • HVAC system installation
  • Appliance installation services

All services are subject to availability and scheduling constraints.

3. Eligibility

To use our services, you must:

  • Be at least eighteen (18) years of age
  • Have the legal authority to enter into a binding agreement
  • Have the legal authority to request services for the property where services will be performed
  • Provide accurate and complete information when requesting services

If you are requesting services on behalf of a business or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

4. User Responsibilities

As a user of our services, you agree to:

  • Provide accurate, current, and complete information when requesting services or creating an account
  • Ensure safe and reasonable access to the appliance or HVAC system requiring service
  • Remove any obstacles or hazards that may impede the technician's ability to perform services safely
  • Inform us of any known conditions, defects, or issues with the appliance or property that may affect the service
  • Provide payment for services rendered in accordance with our Payment Terms
  • Be present or have an authorized representative present during service appointments
  • Treat our technicians and staff with respect and courtesy

5. Prohibited Uses

You may not use our website or services:

  • For any unlawful purpose or in violation of any applicable federal, state, or local law
  • To submit false, misleading, or fraudulent information
  • To impersonate any person or entity
  • To interfere with or disrupt the operation of our website or services
  • To attempt to gain unauthorized access to our systems or data
  • To engage in any conduct that harasses, abuses, or harms our employees, technicians, or other customers
  • To solicit or attempt to solicit our employees or technicians for competing services
  • To transmit any viruses, malware, or other harmful code

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Appliance Guys, Inc or its content suppliers and is protected by United States and international copyright laws. You may not:

  • Reproduce, distribute, or publicly display any content from this website without our prior written consent
  • Modify or create derivative works based on our content
  • Use our trademarks, logos, or branding without our prior written consent
  • Remove any copyright or proprietary notices from our materials

Our trade names, trademarks, and service marks, including "Appliance Guys, Inc" and associated logos, are our exclusive property.

7. Service Terms

7.1 Scheduling

Service appointments are scheduled based on availability. We will make reasonable efforts to accommodate your preferred date and time. We reserve the right to reschedule appointments due to unforeseen circumstances, including but not limited to technician illness, emergency calls, or weather conditions.

7.2 Cancellations

You may cancel or reschedule your appointment by contacting us at least 24 hours before the scheduled appointment. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee. We reserve the right to charge for missed appointments or cancellations made with insufficient notice.

7.3 Warranties on Repairs

All repair work performed by Appliance Guys, Inc is warranted for a period specified at the time of service. The warranty covers defects in workmanship and materials under normal use conditions. The warranty does not cover:

  • Issues caused by misuse, abuse, or neglect
  • Problems arising from unauthorized modifications or repairs
  • Normal wear and tear
  • Issues unrelated to the original repair
  • Parts not supplied by Appliance Guys, Inc

Warranty claims must be made within the warranty period by contacting our office.

8. Payment Terms

8.1 Pricing

We provide upfront pricing for all services. A service call fee may be charged to cover the cost of diagnosis and travel. The service call fee will be applied toward the total cost of repairs if you approve the work. All prices are quoted in U.S. dollars and are subject to change without notice.

8.2 Payment Methods

We accept the following payment methods:

  • Cash
  • Personal checks (subject to verification)
  • Major credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards

8.3 Payment Due Dates

Payment is due upon completion of service unless other arrangements have been made in advance. For commercial accounts, payment terms will be specified in the service agreement. We reserve the right to charge interest on past-due accounts and to pursue collection of unpaid amounts.

8.4 Estimates

Estimates are provided based on our assessment of the problem. Actual costs may vary if additional issues are discovered during the repair process. We will notify you and obtain your approval before performing any work beyond the original estimate.

9. Disclaimer of Warranties

THE SERVICES PROVIDED BY APPLIANCE GUYS, INC ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not guarantee that our services will meet your specific requirements or that the results of any repair will be successful. We do not warrant that appliances or HVAC systems will operate without interruption or be error-free after service.

Any reliance on information or advice provided by our technicians is at your own risk. We make no representations regarding the accuracy, reliability, or completeness of any information provided.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, APPLIANCE GUYS, INC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF USE, LOSS OF DATA, COST OF CAPITAL, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO OUR SERVICES OR THESE TERMS.

Our total liability for any claim arising out of or related to our services or these Terms shall not exceed the amount paid by you for the specific service giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless Appliance Guys, Inc and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of our services or website
  • Your violation of these Terms
  • Your violation of any applicable law or regulation
  • Your violation of any rights of a third party
  • Any false or misleading information you provide

12. Third-Party Services and Links

Our website may contain links to third-party websites or services that are not owned or controlled by Appliance Guys, Inc. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to review the terms and privacy policies of any third-party websites or services you visit. We are not responsible for any damage or loss arising from your use of third-party websites or services.

13. Termination

We reserve the right to refuse service, terminate service, or cancel appointments at our sole discretion, without liability, for any reason, including but not limited to:

  • Violation of these Terms
  • Abusive or threatening behavior toward our employees or technicians
  • Failure to make payment for prior services
  • Fraudulent or misleading information
  • Safety concerns for our technicians
  • Conditions that make service impossible or unsafe

Upon termination, all amounts owed for services rendered shall become immediately due and payable.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Oregon, United States, without regard to its conflict of law provisions.

Any dispute arising out of or related to these Terms or our services shall be resolved exclusively in the state or federal courts located in Multnomah County, Oregon. You consent to the personal jurisdiction of such courts and waive any objection to venue in those courts.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

Your continued use of our website or services after any changes to these Terms constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

Material changes to these Terms will be communicated through our website, email, or other reasonable means.

16. Contact Information

If you have any questions about these Terms, please contact us:

Appliance Guys, Inc

1225 Nw Murray Road
Portland, OR 97229
United States

Phone: +1 (574) 316-2130

Email: support@applianceguys.biz

17. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Appliance Guys, Inc regarding your use of our website and services and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The failure of Appliance Guys, Inc to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

These Terms do not create any partnership, joint venture, employment, or agency relationship between you and Appliance Guys, Inc.